1. How do I place an order?

• Step 1: Select your article on our site by indicating the desired quantity. Then click on “Add to basket”. At this stage you can choose to finalize your order or to continue shopping.
• Step 2: Once you have selected your articles and added them to your basket, validate the basket.
• Step 3: Identify yourself (if you already have an account) or create an account.
• Step 4: One or several mini products will be added to your order depending on the amount of your purchase.
• Step 5: Select your delivery method and address.
• Step 6: Proceed to payment, you will then receive an email with confirmation of your order.

2. Is my order confirmed?

Once you have placed an order, you will receive an email with confirmation of your order. If not, please contact our client service department at service.client@evoluderm.com.

3. I want to change / cancel my order, what do

For any changes or cancellations please send an email to our client services department at: service.client@evoluderm.com.

4. What are the methods of payment?

You can pay online using a credit card (Carte Bleue, Visa, Visa Electron, Master Card, American Express) and by PayPal using the Société Générale SogeCommerce secure payment system.

5. How do I use a promotion code?

You have the option of adding a promotional code after validating your basket. The promotional code box is just below the products added to your basket.

6. I haven’t received my order, what do I order?

If you haven’t received your order, please send an email with the order number to the following address: service.client@evoluderm.com.

7. What is the delivery status of my order?

Once your order has been passed on to our logistics partner, you will receive an email with the tracking number and link for your order. This will inform you of the status of your order. You can also send us an email to the following address: service.client@evoluderm.com.

8. Can I order from abroad?

Yes, but the delivery address must be in France.